Refund Policy

This policy explains refund requests for Vellumora, provided by Aiwove LLC. It supplements the Subscription Agreement and Terms of Service. Mandatory cancellation, withdrawal, refund, and consumer protection rights take priority over any limitation below.

First subscription purchase

You may request a full refund of your first paid subscription purchase within thirty days of the first successful payment. Submit the request through Support within that period, identifying your account and the relevant order. The request date determines whether it is within the thirty-day window. Do not include full card numbers or passwords.

Purchases outside the guarantee

The first-purchase guarantee generally does not cover subscription renewals, subsequent paid-plan upgrades or changes after the initial paid subscription purchase, or separately purchased additional credits. Moving from Free to a paid plan for the first time is an initial purchase. The guarantee does not create a new thirty-day window for later billing periods. These exclusions do not limit remedies for an unauthorized charge, a billing error, a service issue covered by applicable law, or another non-waivable right.

Cancellation and refund processing

Canceling a subscription prevents its next authorized renewal and normally leaves access available until the paid period ends. Cancellation alone is not a refund request. Request a refund separately when appropriate. A full refund can end the paid entitlement associated with that payment; it does not give ongoing access to the refunded period.

We review requests against the order and payment status. Approved refunds are processed through the available payment channel, ordinarily to the original payment method. Processing time depends on the provider and financial institution; no exact arrival date is promised. Support may request information reasonably needed to match or verify the payment.

Questions

If the request concerns a duplicate payment, unexpected renewal, or unavailable cancellation control, explain that clearly in your Support request. Keep a copy of the order and request for your records.